Job Description

Job Description:

• Develop content, shape design strategy and advocate for the customer in partnership with Experience Design, Research, Product Management and Engineers across Connected Commerce
• Ideate, discover, prototype, build and iterate to validate customer problems and deliver customer-centric solutions
• Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
• Identify and incorporate different kinds of data (research findings, analytics) into content strategy
• Deliver content components (UI language, product education, etc.) and lead content governance and approvals process
• Present work, articulate strategy and impact of content decisions to leadership
• Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)

Required Qualifications, Capabilities And Skills

• Bachelor’s Degree or certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don’t need someone guiding you through the work
• Prior work involves collaboration within design teams (with other Product Designers, UX Researchers, and Content Designers) and cross-functionally with Product Managers, and Engineers
• Advanced skills in UX Writing and Information Architecture; Intermediate ability in adjacent skills such as User Research, Interaction Design, and Visual UI Design
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to cross-functional Directors
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage

Preferred Qualifications, Capabilities And Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has helped deliver multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes

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