Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Benefit options available depending on contract factors and upon meeting requirements.

ServiceNow is seeking a highly skilled Copy Editor & Writer to support our Partner Engagement initiatives. This shared service role will work across multiple teams, ensuring consistency, clarity, and impact in our communications while also contributing to content creation when needed.

While the primary focus of this role is copy editing, we are looking for an experienced copywriter capable of refining existing materials and crafting compelling content from scratch when necessary. This person will review and enhance copy across various formats, from emails and social media to event collateral and Partner Success Center assets.

What you get to do in this role:

• Copy Editing & Proofreading: Ensure accuracy, clarity, and brand consistency across all partner-facing communications, including emails, demand generation materials, social media posts, and event collateral.
• Copywriting: Develop compelling, on-brand content for campaigns, internal updates, and external engagement when needed.
• Content Optimization: Refine messaging for clarity, engagement, and alignment with ServiceNow’s voice and brand guidelines.
• Asset Review: Support quality control for materials published on the Partner Success Center, ensuring partners have clear, concise, and valuable content.
• Cross-Functional Collaboration: Work closely with events, partner operations, and other internal teams to support their copy needs.

In order to qualify for and be successful in this role, you should have:

• 5+ years of experience in copy editing, copywriting, or content development, preferably in B2B technology, SaaS, or partner/channel marketing.
• Strong editorial judgment and attention to detail, with a deep understanding of grammar, style, and tone consistency.
• Ability to both refine existing content and create original copy as needed.
• Experience working across multiple stakeholders and balancing competing priorities in a fast-paced environment.
• Familiarity with AI-driven writing tools and an openness to leveraging technology to improve workflows.
• Strong organizational and project management skills to manage multiple assignments at once.
• This role is a key player for our Partner Engagement team, ensuring that our messaging is clear, consistent, and impactful across all touchpoints. If you're a sharp editor with a knack for storytelling and a passion for great content, we'd love to hear from you!

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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