Job Description

Job Description and Duties

This position is being re-advertised. If you previously applied, your application is being considered and you do not need to re-apply.

This is a limited term position, it may be extended up to 24 months and/or become permanent. 

Under the supervision of the Staff Services Manager I (SSMI), the Management Services Technician (MST) is responsible for determining the technical and analytical work associated with the evaluation of testing accommodation applications. Duties include independently evaluating and approving examination candidate testing accommodation applications for compliance with the guidelines of Title II of the Americans with Disability Act to determine if testing accommodation requirements have been met; prepare written correspondence to examination candidates requesting additional documentation and/or information regarding testing accommodation; investigate and resolve special accommodation candidate’s complaints/concerns regarding testing facility’s failure to provide the testing accommodation. Generates a monthly testing accommodation report and statistics; and review and approve each examination testing vendor invoice. 

Please let us know how you heard about our position by taking this brief survey.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. The ability to use a personal computer and telephone is essential.

A hybrid Telework schedule, consistent with the State of California's in-office requirement, may be considered after completion of training and with prior approval from management. 

Special Requirements

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

COMPETITIVE APPLICANTS WILL:

1) Be reliable, dependable, and accountable. 

2) Be punctual and have excellent attendance. 

3) Be proficient in the use of various computer programs (i.e., MS Suite- Excel, Word, Teams, and Outlook), and be willing to learn new technological tools and incorporate them into daily tasks.

4) Will exercise good judgment, work well under pressure, and meet deadlines.

5) Will be diplomatic, service-oriented, and collaborate well with peers, colleagues, managers, staff and the public.

DESIRABLE QUALIFICATIONS:

1) Demonstrate a high degree of initiative with strong analytical ability.

2) Excellent verbal and written communication that changes to meet the needs of the audience.

3) Demonstrated ability developing, interpreting, and reviewing policies, procedures, regulations, etc.

4) Demonstrated ability to effectively prepare and proofread written documents, including formal reports.

5) Excellent organizational and time management skills.

6) Ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively.

7) Excellent conflict resolution skills.

8) Ability to work independently, as well as in a team environment.

9) Ability to gain and maintain the confidence and cooperation of others, including various levels of management.

10) Ability to articulate information in a clear, concise, and professional manner to public stakeholders.

Employment information on Employment Application Form (STD678) MUST be complete with dates, duties and responsibilities, contact names and phone numbers of supervisors. Candidates who do not submit all of the required documentation (incomplete application package) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates may be invited to an interview. 

Benefits

Benefit information can be found on the  CalHR website and the  CalPERS website.

The Board of Behavioral Sciences is located in the Natomas/Truxel area offering free parking, an in-house cafe, vending machines, and offers many nearby restaurants and retail stores. Easy access to Highway I-5, and I-80. 

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification ( please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Multiple positions may become available.

Electronic Submission:

Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

U.S Postal Service Mail:

Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:

Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov. For all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671. 

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other -

  All applicants must submit  a Cover letter. The  Cover Letter is a  screening tools to assess writing, critical thinking, and organizational skills. Incomplete, missing, or improperly formatted Cover Letters may result in disqualification. If your qualifications are competitive, you may proceed to the hiring interview.

  We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities.

  The Cover Letter should be no more than two pages, single-spaced, in front Century Gothic, size 12, with standard 1” margins.

  The Cover Letter must address the following:

  1) Describe what interests you about this position.

  2) Upon review of the duty statement, describe how your knowledge, skills, abilities, experience, and education best qualify you for this position.

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