Job Description

Job Description: Company Description McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. Department Overview The Field Operations Consultant role conducts objective restaurant standards evaluations such as Operations Excellence Assessments, Food Safety visits and National Restaurant Building and Equipment Standards assessments. You will analyze restaurant performance across customer experience and operations brand standards. This position also develops a holistic restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and development. While this role is based out of our LB, CA field office, we are looking for candidates to support our Owner/Operators in the Albuquerque, NM market. You must live in the market to best support our Owner/Operator population. Duties + Conducts objective evaluations (i.e., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and McDonald's operations' Brand Standards + Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions + Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service and Cleanliness) / safety standards + Develops a holistic restaurant operations skill set across all Restaurant operations' systems through ongoing training, learning, and certification in assigned area of expertise + Builds deep expertise in Restaurant Operations and provides expert coaching and root cause analysis to Franchisees + Serves as a Subject Matter Expert to provide support to restaurants as requested by Operators on specific operations initiatives (i.e.. Delivery, Drive-Thru, Digital, etc.) + Uses system and initiative Subject Matter Expertise to drive Guest Counts, Sales, and cashflow through support of operations, initiatives, and Owner/Operator priorities by conducting Performance Excellence Sessions + Collaborates with Franchise Business Partners to assist in developing a full restaurant consulting toolkit, monitor goals and key metrics, and drive business results Qualifications + Restaurant experience is highly preferred + High school diploma is required; continuing/higher education is highly preferred + Strong attention to detail and ability to keep reports and evaluations organized + Effective time management skills to keep up with a demanding evaluation and travel schedule + Quick learner capable of developing both a broad understanding of all Restaurant systems and deep expertise in certain areas + Strong interpersonal skills and ability to build amicable relationships with Franchisee's and restaurant managers + Energetic leader with excellent social, communication and presentation skills. Solid influencing and facilitation skills + Coachable learner with the desire for continuous learning + Ability to work in an ever-changing environment Compensation Benefits eligible: Yes Bonus eligible: Yes The expected salary range for this role is $75,700 - $94,620 / per year The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors. Additional information At McDonalds we are People from all Walks of Life... People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength. We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere. Requsition ID: 874

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