Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

Legal Statement

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

The Role

Lumen offers a fully immersive, 10-week summer internship program. Our interns demonstrate curiosity, innovation, and a passion for advancing technology. We believe that empowering our people and helping them reach their full potential is essential for the long-term success of both Lumen and our customers.

Program dates: May 30 – August 8, 2025.

Location

• This position is fully remote/ work from home.

The Main Responsibilities

We are seeking a dynamic and motivated Internal Communications Intern to join our team for a 10-week program. This role offers a unique opportunity to gain hands-on experience in internal communications, develop essential skills, and contribute to creating a positive and engaging workplace culture. The ideal candidate will possess strong writing skills, relationship building capabilities, and presentation skills.

As an Internal Communications Intern, you will:

• Assist in crafting internal communications: Develop and disseminate engaging and informative content for various internal channels, including newsletters, emails, intranet articles, and social media updates.
• Support event planning and execution: Help organize and promote internal events, such as town halls, employee recognition programs, and team-building activities.
• Collaborate with different departments: Work closely with HR, marketing, and other departments to ensure consistent messaging and alignment with organizational goals.
• Gather and analyze feedback: Collect feedback from employees on internal communications efforts and suggest improvements based on data and insights.
• Assist with presentations: Create visually appealing and effective presentations for internal meetings and events.
• Monitor internal communication metrics: Track and report on the effectiveness of internal communication initiatives, including engagement and reach.
• Research best practices: Stay updated on industry trends and best practices in internal communications and make recommendations for continuous improvement.

On a typical day you will:

• Draft and edit internal communications materials such as emails, newsletters, and intranet articles.
• Coordinate with team members to gather content and updates for communication materials.
• Assist in the planning and promotion of internal events and activities.
• Prepare and deliver presentations for internal meetings.
• Track and analyze engagement metrics to assess the effectiveness of communication strategies.

What We Look For in a Candidate

Program eligibility is contingent on the candidate’s commitment of the entire 10-week program. No exceptions will be made.

Required qualifications

• Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship
• Graduating August 2025 – May 2027
• Preferred fields include bur not limited to: Marketing, Communications, English or related field
• Intern must be able to work 40 hours per week during the 10-week program (May 30 – August 8, 2025)
• US work authorization is required. Individuals needing visa sponsorship are not eligible.

Skills and Qualifications:

• Strong writing skills: Exceptional written communication abilities, with a keen eye for detail and a flair for crafting compelling messages.
• Relationship building: Ability to build and maintain positive relationships with colleagues and stakeholders at all levels of the organization.
• Presentation skills: Proficiency in creating and delivering engaging presentations that effectively convey key messages.
• Organizational skills: Strong time management and organizational skills, with the ability to manage multiple tasks and projects simultaneously.
• Creativity: A creative mindset with the ability to think outside the box and generate innovative ideas for internal communications.
• Attention to detail: Meticulous attention to detail, ensuring accuracy and consistency in all communications.
• Team player: A collaborative approach and willingness to work as part of a team to achieve common goals.

Compensation

Internship compensation ranges depend on each individual’s level of education, geographic location, and experience/qualifications aligned to the role.

Hourly Based Pay Range:
Min: $22.00/hour
Max: $35.00/hour

What to Expect Next

After completion and submission of your application, you will be asked to participate in a virtual video interview. This on demand interview will be a way for Lumen to learn more about you and your experience as it aligns to the internship position. A separate email invitation will be sent to you (check your spam) within 6 hours of application. For continued consideration in the summer internship program, please ensure you complete the video interview within 5 business days of application.

Application & Interview Timeline:

• October – First Round Interviews with top, qualified candidates
• November - Interview panel with work team
• December - All Summer 2025 offers will be extended by end of month

Requisition #: 335203

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

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