Job Description

JOB TITLE: Maintenance Program Manager

REPORTS TO: Director Operations

SUMMARY: Responsible for managing and controlling the preventative, predictive maintenance of plant machinery, mechanical, electrical and instrumentation equipment. Working alongside the Facility Managers, the MPM will be responsible for developing, implementing, and overseeing a comprehensive maintenance program for our data center facilities. This role involves managing maintenance activities, ensuring compliance with industry standards, and coordinating with various teams to minimize downtime and ensure our maintenance program is executed in compliance within the guidelines of the Aligned Runbook. The ideal candidate will have extensive experience in maintenance management, CMMS management, contract negotiations, and Vendor management within the data center or related industries, coupled with strong leadership and organizational skills.

DUTIES AND RESPONSIBILITIES:

• Design and implement a proactive maintenance program that includes preventive, predictive, and corrective maintenance strategies to ensure optimal performance of all facility systems.
• Manage and mentor a team of maintenance technicians and support staff, fostering a culture of safety, accountability, and continuous improvement.
• Coordinate with Facility Manager(s) and Site Director(s) to schedule maintenance and project work.
• Develop and manage the preventative maintenance calendar for the facility(s).
• Oversee relationships with external vendors and contractors, negotiating contracts, and ensuring that services meet company standards and compliance requirements.
• Establish and enforce contracts to support the MEP infrastructure and validate contractual agreements are being followed.
• Coordinates the scheduling, development and supports preventive maintenance, contracted maintenance, and general maintenance.
• Review Vendor reports and inspection records to identify faulty equipment. Providing the necessary documents to the FM/Dir.
• Perform QA/QC of all maintenance.
• Maintain detailed records of maintenance activities, equipment performance, and compliance reports. Provide regular updates to senior management on program performance and initiatives.
• Facilitate and manage new assets from internal projects for Operations in conjunction with Service Delivery.
• Ensure conformance with all change control development, approvals, and execution.
• Review and approve change requests, MOPs, SOPs, and EOPs submitted by vendors for all Preventative Maintenance, then pass on to FM for final approval.
• Alongside the FM, evaluate, assign, and monitor the maintenance efforts of in-house PMs and contractor PMs.
• Continuous evaluation of all building systems to ensure efficient operations.
• MPM will assist in client-based audits and internal audits for the facility(s). Preparing all necessary documentation and scheduling with onsite staff.
• Assist in developing, managing, and forecasting OPEX and CAPEX budget for the facility(s).
• Enforce safe work responsibilities and safety procedures capabilities of critical facilities employees and contractors.
• Key stakeholder in evaluating Aligned’s processes to ensure continuous improvement and innovation.
• Perform other duties necessary to accomplish objectives.

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes themself available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Frequently work near moving mechanical parts
• Occasionally work in high, precarious places
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasional exposure to outside weather conditions

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

At Aligned, we are committed to transparency and fostering a positive employee experience from your very first interaction with us. In compliance with Illinois pay disclosure requirements, when you join Aligned, you’ll have access to the following benefits: medical, dental, vision, short and long disability, life insurance and other voluntary benefits, 401k with employer match, bonus opportunities, paid time off, wellness benefits and professional development opportunities, all designed to support your well-being and career growth. We want you to have a clear understanding of what we offer, so you can make informed decisions about your future with us.

Aligned is equally committed to fostering an inclusive workplace and providing equal employment opportunities for all employees. We ensure that all applicants and team members are considered for employment, advancement, and all other employment-related matters without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military or veteran status, or any other characteristic protected by applicable law.

If you require a reasonable accommodation to perform the essential functions of your job due to a disability or medical condition, please contact our People & Culture team. Accommodation requests will be reviewed on a case-by-case basis in accordance with applicable laws. Aligned will make reasonable accommodations where necessary to enable qualified individuals with disabilities to perform the essential functions of their role.

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