Job Description

Overview:

BroadPath is immediate hiring a Medical Customer Service Agent to join our team. Our Medical Customer Service Agent is responsible for handling inbound and outbound calls, reviewing member plans, assisting customers with questions, and resolving member concerns to the best of their ability.

Responsibilities:

• High volume calls of 30+ daily

• Review, update and becomes familiar with the new and revised benefit information, billing information, claims information

• Provide timely follow up and return calls when these are required

• Answer calls within service level time

• Maintain confidentiality and project a professional business presence

• Utilize client tools to assist member inquiries

• Manage your time according to your appointed scheduled time for Breaks, Lunch and Training

• All Customer Service Agents are required to work 100% on BroadPath Bhive Camera

• Ability to maintain 95% quality and 90% available time  

Qualifications:

 

• At least 1 year of FACETS experience required

• 1-3 Years Customer Service Experience

• 2-year Contact Center Preferred

• 1+ year Work at Home experience preferred

• Proficient in basic computer navigation such as use of multiple applications, ability to toggle between applications/tools, utilization of remote desktops

• Ability to multi-task, which includes the ability to understand multiple products and multiple levels of benefits within each product

• Ability to remain focused and productive each day, all though tasks may be repetitive

• Excellent verbal and written communication skills and ability to interact professionally, patiently, and courteously with customers over the phone 

• Good analytical, problem solving and decision-making skills

• Demonstrated ability to comply with company rules and policies

• Demonstrated ability to handle difficult, angry calls and benefit issues with little assistance

• Ability to work hours as assigned. It may be necessary, given the business need to work holidays, and overtime

• Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:30pm PST  

 

 

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!  

 

Equal Employment Opportunity/Disability/Veterans  

If you need accommodation due to a disability, please email us at HR@Broad-path.com . This information will be held in confidence and used only to determine an appropriate accommodation for the application process  

 

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.  

 

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.  

Job Tags

Holiday work, Temporary work, Immediate start, Remote job, Shift work,

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