Job Description

We are seeking a dynamic and experienced Call Center Manager to lead our team of Call Center Associates. In this role, you will be responsible for motivating and inspiring our team to meet and exceed company standards. You will ensure that our call center meets production requirements for transferred calls and maintains high-quality call standards. Additionally, you will play a key role in preparing and mentoring Associates for promotion to Mortgage Banker Trainees. The ideal candidate will have the ability to lead by example. If you are a highly motivated individual with exceptional leadership skills, we would love to hear from you. Responsibilities: • Inspire and lead a large team of Call Center Associates to meet and exceed company standards • Ensure your team meets production requirements for transferred calls • Maintain high-quality call standards • Monitor call volume, analyze data, and make necessary adjustments • Prepare and mentor Associates for promotion to Mortgage Banker Trainees • Perform additional job duties as assigned Qualifications: • Strong English-speaking skills are a must • Minimum of two years of Call Center Management experience, preferably in a sales-focused environment • Positive attitude and the ability to motivate others • Confident leadership with a lead-by-example approach • Self-motivated team player • Exceptional attention to detail and ability to prioritize effectively • Organizational skills and efficiency • Professional and effective written and verbal communication skills • Experience with Five9 a plus About Company: At Summit Home Lending, we’re not just another mortgage company—we’re a team of high achievers. Here, excellence is the standard, and success is earned. Our Core Values: Own the Moment – Seize opportunities and take accountability.Get Better Every Day – Strive for continuous improvement.Integrity in Action – Always operate with honesty and fairness.Experience is Everything – Deliver exceptional service to every client.Work Hard, Play Hard – Set ambitious goals and celebrate the wins.If you’re hungry for success and ready to make an impact, we want to hear from you. Apply today and take the first step toward an exciting career in mortgage lending!

Job Tags

Traineeship,

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