Network Support Specialist - 3rd Shift Job at Ricoh, Commack, NY

YUtzRHdGUkZmbmtSNVkxWlR0RFc3ak5IREE9PQ==
  • Ricoh
  • Commack, NY

Job Description

Description for Internal Candidates


Position Profile
This mid-to-advanced level technical operations role focuses on advanced troubleshooting of customer and Ricoh ITS infrastructure issues, including networks, systems, and related hardware/software. The role demands strong technical expertise, excellent communication, and a commitment to delivering a positive customer experience. The Associate Engineer must manage a wide range of issues—from individual user problems to infrastructure, security, systems administration, cloud, and VoIP—and perform root cause analysis. Success is measured through metrics, customer feedback, and reporting.

Key Responsibilities:
  • Provide Tier 3 escalation support for client issues and internal staff.
  • Deliver consistent, clear, and timely communication to clients and team members.
  • Offer remote support independently with strong organizational skills.
  • Diagnose and resolve network/server issues escalated by Tier 1 Analysts and other ITS groups.
  • Mentor and support team members to enhance their technical skills.
  • Conduct advanced problem analysis, issue trending, and outage management.
  • Use network tools to monitor and test devices.
  • Manage LAN provisioning, DNS, and VPN tunnels.
  • Troubleshoot issues related to Windows Server, email delivery, and network performance.
  • Collaborate with vendors to resolve contracted support issues.
  • Provide updates on escalated issues and mission-critical outages.
  • Offer weekend and off-hours support as needed.
  • Manage tickets via ServiceNOW.
  • Maintain expert-level knowledge across multiple technologies.
  • Document NOC processes and maintain service levels and ticket notes.
  • Ensure client data security and confidentiality.
  • Adhere to company policies and procedures.
  • Thrive in a fast-paced, high-volume environment.
  • Perform additional related tasks as required.


Qualifications:
Required:

  • 5+ years of experience in managed IT services.

Preferred:

  • Industry certifications (e.g., MCSE, A+, ITIL, CCNP, VCP).
  • Bachelor’s degree in Computer Science or a related field.

Knowledge, Skills & Abilities:

  • Advanced knowledge of TCP/IP, Cisco ASA, Juniper Firewalls.
  • Expertise in Windows Server, Microsoft Exchange, Active Directory.
  • Familiarity with AWS, Azure, Broadsoft, Cisco VoIP, VMware, SAN technologies.
  • Strong troubleshooting and documentation skills.
  • Experience in high-availability environments.
  • Excellent verbal and written communication.
  • Strong customer service and teamwork skills.
  • Ability to remain composed during high-stress situations.

Working Conditions:

  • Office environment with standard lighting, ventilation, and noise levels.
  • Sedentary work with occasional walking, standing, and lifting (up to 50 lbs).
  • Regular use of basic tools and equipment (keyboard, calculator, hand tools).
  • Requires interpretation and application of complex data and instructions.


Same Posting Description for Internal and External Candidates.

About Ricoh:

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

Job Tags

Full time, Work at office, Remote work, Night shift,

Similar Jobs

Zenex Staffing Solutions Pvt Ltd.

Surgical Services - Certified OR Tech / Surgical Tech (CST) Job at Zenex Staffing Solutions Pvt Ltd.

 ...accepted in lieu of the required degree or diploma. HS Diploma or equivalent education/experience Diploma from an accredited surgical technology program or documented on-the-job training program preferred Under the supervision of a registered nurse, the Surgical Technologist... 

PB Logistics

FedEx Delivery Driver Job at PB Logistics

 ...Join Our Team as a FedEx Delivery Driver! PB Logistics Inc is an independent contracto r for FedEx in Colorado Springs, CO. We...  ...on 125 Troy Hill Rd. We are looking to hire regular full time or part time drivers with work related package delivery driving experience... 

Michigan Medicine

RESEARCH INVESTIGATOR Job at Michigan Medicine

 ...contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. U-M EEO Statement The University of Michigan is an equal employment opportunity employer.

Ultimate Image Printing

Signage Estimator Job at Ultimate Image Printing

 ...Ultimate Image Printing is a wholesale fabrication provider of signage (channel letters, sign cabinets, custom fabrication, monuments,...  ...company, we are looking for qualified sign experts to help us estimate projects quickly and efficiently. Hired member would be responsible... 

The Maven Group, LLC

Apex/ Salesforce Developer Job at The Maven Group, LLC

View JobApex/ Salesforce DeveloperFull TimeThe Maven Group, LLCWashington DC 20001 USAPosted 09/26/2025Job Descriptionback to top...  ...should speak.This well established client has recently been part of a Federal Government project win and needs to expand...