Job Description

The Part Time Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world-class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacement needs.

Wages: $18.00/hr.

R esponsibility of a Sales and Service Associate includes:

• Effectively communicate and offer ancillary products and services to enhance customers’ travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive the customer’s responsibility of damage, fuel options, and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Convert phone shops to reservations and rentals.
• Creating a positive customer service experience by listening to and identifying customer needs.
• Engaging customers in a courteous, professional manner and ensuring overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Assist customers with various post-rental inquiries that involve the rental and billing process.
• Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.

Skills/Experience:

• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism, and interpersonal skills.
• Show a high level of ownership, accountability, and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays, and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualified applicants will have the following:

• Must be 20 years or older.
• A valid driver's license with record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1-2 years of customer service and sales experience.

Physical Requirements:

Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.

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