Job Description

About the Role

We are seeking an experienced and dynamic Regional Operations Manager to oversee and optimize the performance of multiple medical clinics. This leader will be responsible for ensuring operational excellence, developing high-performing teams, and driving strategic initiatives that enhance patient care and efficiency. The ideal candidate is a proactive problem solver, data-driven decision-maker, and an experienced leader in healthcare operations.

Why Join Us?

• Voted Top Work Places in San Diego 2017, 2020, 2021, 2022, 2023, and 2024 by The San Diego Union-Tribune
• Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care.
• We will help you grow in your leadership experiences while learning the new value-based care world.
• Comprehensive benefits package including medical, dental & vision (effective the first of the following month after hire).
• Retirement benefits with an employer contribution of up to 10% of annual pay after one year of service.
• Unlimited PTO and 9 company holidays per year.
• Company-paid life insurance.
• Hybrid schedule: 4 days in-office, 1 day remote.
• Mileage reimbursement for travel between assigned clinic locations.

Our Values : Patient-centered I Accountability I Respect I Innovation I Data-Driven

Our Mission:  to consistently deliver superior care –  Balboa Care  – to every patient with kidney disease.

Core Competencies & Key Responsibilities

Execution & Accountability:

- Oversee the day-to-day operations of multiple clinic locations , ensuring efficiency, quality, and cost-effectiveness.

- Develop and implement performance objectives, budgets, and operational strategies aligned with organizational goals.

- Ensure timely execution of initiatives, projects, and performance improvement plans, keeping all stakeholders informed of progress and results.

- Lead periodic Business Reviews to track performance, identify gaps, and drive continuous improvement.

Data-driven Decision Making:

- Utilize dashboards, Excel, and reporting platforms to monitor and enhance clinic performance.

- Track patient service metrics, resolve complaints, and enhance customer experience .

Critical Thinking & Proactive Problem Solving:

- Anticipating challenges , developing solutions, and demonstrating initiative, supported by actionable examples.

- Identify opportunities for operational efficiencies and cost-saving measures using Lean Six Sigma or other process improvement methodologies.

- Implement best practices for workflow optimization and standardization across clinic locations.

Leadership & Team Development:

- Directly supervise, mentor, and develop clinical teams, fostering a culture of accountability, collaboration, and growth.

- Promote staff development and career growth by leveraging Medical Assistant Competency Evaluations and other performance metrics. 

- Establish and reinforce performance standards, ensuring alignment with organizational expectations.

Relationship Building & Influence:

- Partner with the Director of Operations to align regional initiatives with company-wide strategies and provide regular updates on performance metrics and initiatives .

- Cultivating trust and collaboration with physicians and staff ; leveraging feedback to drive alignment and engagement.

- Foster strong relationships with healthcare partners, and business office teams to ensure strategic alignment.

- Collaborate with executive leadership to carry out key initiatives that support regional growth and operational sustainability.

Preferred Qualifications:

· Bachelor’s degree in Healthcare Administration, Business, or a related field (Master’s degree preferred).

· 5+ years of operations management experience in a multi-site healthcare setting.

· Proven track record of achieving operational goals through data-driven decision making.

· Exceptional leadership and team development skills.

· Strong communication and relationship-building abilities with physicians and cross-functional teams.

· Experience with performance dashboards, metrics tracking, and process improvement initiatives.

• · Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.

Pay Range: $71,000–$98,000 base annually, depending on experience, with total potential compensation up to $108,000 including a 10% annual performance bonus.

Required Qualifications:

• Bachelor’s Degree in Health Administration, Business Administration, or a related field.
• 5+ years of leadership experience in healthcare operations, preferably in a multi-site medical practice.
• Strong analytical and problem-solving skills , with experience leveraging data to drive operational improvements.
• Proficiency in Excel and reporting platforms for tracking and improving performance metrics.
• Ability to influence cross-functional teams and drive initiatives across geographically dispersed business units.
• Valid driver’s license to travel between sites as required.

Preferred Qualifications:

• Experience with EPIC or similar electronic medical record systems.
• Lean Six Sigma or process improvement certification.
• Experience in a fast-growing, multi-clinic healthcare organization.
• Bilingual (English/Spanish) is a plus.

Work Environment & Additional Considerations:

• Hybrid schedule: 4 days in office, 1 day remote.
• Mileage reimbursement for travel between assigned locations.
• Must be able to lift up to 25 pounds, bend, stand, stoop, and drive as necessary.
• Background check required.

This position offers a unique opportunity to lead a high-performing team while driving operational and strategic success across multiple clinic locations. If you’re a results-driven leader passionate about healthcare excellence, we encourage you to apply!

This position is being handled internally. We are not accepting solicitations from external recruiters or staffing agencies at this time.

Language Skills

While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.

Vision Requirements

Vision requirements include close vision, ability to adjust focus, and see color.

Physical Demands

Physical requirements may vary slightly and should be reviewed with your manger. In general, this position requires the ability to lift up to 25 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies. Must be able to safely ascend and descend stairs as a core part of the job, with or without reasonable accommodation, when no elevator or lift is present.

Work Environment

Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures is required for every healthcare provider in these positions. Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.

About Balboa United

Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-service medical practice management services organization. From one small office, BNMG now has 24 clinical offices throughout San Diego, Imperial, Orange and Riverside counties. In addition to office and hospital-based patient care, Balboa physicians manage the dialysis treatments of approximately 4,500 patients at 88 dialysis centers and conduct Nephrology based clinical research at 6 centers throughout Imperial and San Diego counties (California Institute of Renal Research).

*EEO Statement Balboa United is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Our Company policy prohibits unlawful discrimination based on race, color, creed, religion (including religious dress & grooming), sex (including pregnancy, childbirth or related medical conditions), gender (including gender identity and gender expression), marital status, registered domestic partner status, military status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, sexual orientation, or any other basis protected by applicable federal, state, or local law. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee of Balboa United, including managers and co-workers. If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your manager or Human Resources (HR). Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Company's Human Resources Department. We will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.

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