Job Description

Description

We are seeking a seasoned and strategic Global Director of Renewals to lead our team of Account Managers. This role is instrumental in driving subscription renewals and uncovering upsell opportunities that contribute to the long-term success and growth of our customer base. As a key member of our revenue leadership team, you will take full ownership of the global renewal lifecycle, ensuring our customers not only stay but expand their partnerships with us. This position requires a results-driven leader who excels at building customer trust, collaborating cross-functionally, and fostering a culture of excellence and accountability.

Location: United States (Home Office)

Responsibilities:

• Manage the Account Managers team
• Ownership of the subscription renewal process with existing customers.
• Meet and exceed renewal ratio targets.
• Identify upsell opportunities and maximize the customers’ lifetime value.
• Developing strong relationships with customers, connecting with key business executives and stakeholders.
• Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
• Responding to customers’ requests for information about proposals and quotes.
• Develop business and technical proficiency with all solutions.
• Monitor customer satisfaction across service lines.

Requirements

Requirements:

• Bachelors’ degree in a related field.
• Proven work experience as an Account Manager Team Leader, Key Account Manager, Sales Account Manager, or Customer Success Manager.
• Proven work experience as a Team Leader, managing a team of at least 3 people
• Experience in managing commercial activities (contracts, quotes, negotiations, proposals, payments and so forth).
• At least 2 years of experience in B2B SaaS companies.
• Experience delivering client-focused solutions to customer needs.
• Excellent communication and presentation skills.
• Eastern Time Zone or Central Time Zone preferred.

The Company: Mend.io offers an enterprise suite of application security tools designed to help organizations build and manage a mature, proactive AppSec program. Mend.io supports both developers and security teams by giving each team different, but complementary, tools to work with—enabling them to stop chasing vulnerabilities and start proactively managing application risk.

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

• We are passionate about excellence
• We see the world from the customer’s perspective
• We are better together

The Benefits: Mend.io lives out its employee-centric culture by providing comprehensive benefits to its employees:

• Competitive compensation
• Affordable Health Insurances (8 plans to choose from), Dental and Vision
• Flexible and Generous PTO
• 401k with company match
• Equity
• Paid Parental Leave
• Monthly Work from Home Allowance
• One Time Home Office Set-up Stipend for Remote Roles
• Monthly team social events (locally and virtually)
• Collaborative and innovative environment
• Leadership that supports and encourages professional growth and development

Mend.io’s EEO Statement

Mend.io is an equal opportunity employer committed to encouraging and celebrating its diverse and inclusive workforce. We welcome all without regard to age, race, color, religion, gender identity and expression, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, citizenship, national origin, disability, military status, veteran status, political affiliation, or any other protected characteristics. All aspects of employment including hiring, training, advancement, and discipline will be solely based on merit and qualifications related to professional competence. Mend.io operates on a principle of mutual respect and acceptance, and every employee must follow Mend.io’s anti-harassment and anti-discrimination company policies.

Mend.io’s Diversity Commitment

At Mend.io, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. Mend.io is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.

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