We are seeking a skilled and customer-focused Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our customers by troubleshooting hardware and software issues, answering technical inquiries, and ensuring that all technical problems are resolved in a timely and efficient manner. You will work closely with other departments to provide solutions, escalate issues when necessary, and ensure customer satisfaction.
### **Key Responsibilities**:
* Respond to customer inquiries and technical issues via phone, email, or chat.
* Troubleshoot and resolve hardware, software, and networking issues for customers.
* Provide step-by-step guidance to customers for resolving technical problems.
* Document all support interactions and technical resolutions in the helpdesk system.
* Assist in diagnosing, repairing, and setting up computer hardware and peripherals.
* Collaborate with the development or product team to address software-related issues and suggest improvements.
* Escalate complex issues to senior technical staff or developers when required.
* Stay up to date on product and system updates, and provide training to customers on new features.
* Ensure customer satisfaction by providing timely follow-up and resolution.
* Conduct system tests and diagnostic checks to prevent future technical problems.
* Maintain a detailed knowledge base of common technical issues and resolutions.
### **Skills and Qualifications**:
* **Education**: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
* **Experience**: Proven experience in technical support or IT support roles.
* **Technical Skills**:
* Proficiency in troubleshooting hardware, software, and networking issues.
* Familiarity with operating systems such as Windows, macOS, and Linux.
* Knowledge of networking protocols, hardware components, and system configurations.
* Experience with ticketing systems, customer support software, and knowledge base tools.
* **Soft Skills**:
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and attention to detail.
* Customer-focused mindset with the ability to remain calm and patient under pressure.
* Ability to work independently and as part of a team.
### **Preferred Qualifications**:
* Certification in relevant technical fields (e.g., CompTIA A+, Network+, ITIL, or similar).
* Experience with cloud computing, database management, or security tools is a plus.
* Familiarity with remote troubleshooting tools and software.
### **Working Conditions**:
* Ability to work flexible hours, including evenings or weekends, depending on company needs.
* This position may be remote or require on-site presence, depending on the company's setup.
Job Type: Part-time About Us: Allcare Homecare LLC is dedicated to empowering individuals with disabilities by providing support services that promote independence and improve quality of life. We are seeking compassionate and motivated individuals to join our team...
...The Logistics Coordinator, operating from Egypt, is responsible for managing and coordinating the importation process of goods into... ...Manage the full import logistics process, including arranging transportation, booking shipments, and tracking deliveries from international...
...as possible and creating a positive interaction for each patient. Responsibilities: Provide patient-care services Placing Composite fillings, Packing cord, Scanning and impressions for Crowns, Bridges, Partials, Dentures, and Implant procedures. Experience with...
...school staff, and families to ensure the best outcomes Qualifications California State Speech Language Pathologist Assistant (SLPA) Certification (required) Experience working in a school setting (preferred) Strong communication and organizational skills A...
...United States Postal Service, with offices in 20 states, is currently seeking applicants to deliver mail PART TIME on a CDS mail route recently solicited and posted by the USPS in the Ticonderoga, NY area. Applicants must be at least 18 years of age with a valid New...