Job Description

Description

Level: Individual Contributor

Exemption Status: Non-Exempt

Primary Work Location: South San Francisco Warehouse

Position Type: Full Time

On-Site Requirement: Full Time in Office

Job Shift: 12pm-8pm

Job Summary

The Asset Protection & Safety Coordinator ensures the security and safety of all supply chain operation locations, Team Members, customers, and company assets, including inventory for Goodwill of the San Francisco Bay (GSFB) and its affiliated entities. Performs and maintains effective measures to prevent shoplifting and mitigate potential safety risks within the area of responsibility. The role requires attention to detail, strong observation skills, and the ability to handle Asset Protection, Fleet and Safety-related incidents efficiently. The ability to deescalate situations and individuals is an essential part of this role.

Responsibilities

• Ensures efficient and effective program adherence related to Asset Protection, Safety, and Fleet systems and operations across multiple locations and facilities.
• Performs all strategies to deter, prevent and resolve shoplifting incidents within the assigned sites.
• Monitors surveillance systems, performs regular audits, and investigates any suspicious activities or behavior; maintains accurate records of theft and safety incidents, reports all inspections and risk assessments as required.
• Conducts Asset Protection operations risk assessments and routine inspections, partnering with others as needed to identify potential security/safety issues and performs assigned tasks to impact identified risks.
• Monitors and analyzes supply chain data, including inventory levels, shipment tracking, theft incidents, and safety, to identify patterns and potential areas of improvement.
• Assists in the development and implementation of emergency response plans and business continuity strategies.
• Conducts Asset Protection training to improve quality and performance.
• Collaborates with site leadership to educate and bring awareness among Team Members about shoplifting risks and prevention techniques.
• Reviews communications in a timely manner, checks for issues and addresses them appropriately.
• Develops and maintains relationships with Supply Chain leadership and other departments that allow Asset Protection operations to impact investigations, reducing overall shrink.
• Maintains a strong working relationship with local law enforcement agencies to support investigations and apprehensions when necessary.
• Promotes a culture of safety and compliance by providing training, conducting Safety and Asset Protection assessments, and enforcing Safety and Asset Protection policies and procedures.
• Ensures compliance with relevant laws, regulations, and industry standards pertaining to Asset Protection, Safety, and Fleet.
• Performs other related duties as assigned.

Requirements

• High School Diploma or equivalent required. Associate or Bachelor's Degree in a related field preferred.
• 2+ years of experience in retail security/loss prevention.
• Microsoft Office skills, including Word, Excel, Teams, and Outlook.
• Must have good oral and written communication skills with the ability to communicate and understand instructions, both verbal and written, in English.

Knowledge, Skills and Abilities

• Bilingual skills are highly preferred.
• Use of the Wicklander Zulawski (WZ) interview training program preferred.
• Ability to prioritize duties daily, manage multiple investigations/audits, and discern the information given for appropriate next steps.
• Ability to make appropriate decisions in stressful situations.
• Ability to work independently and collaboratively, and manage multiple projects and priorities.
• Ability to influence activities and results of those who are not direct reports.
• Ability to obtain and maintain appropriate security clearance as the organization requires.

What We Offer

• $22.45-$30.31/hourly
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program

Physical Requirements

• Able to consistently lift a minimum of 50lbs.
• Able to stand on hard surfaces for an extended period of time.

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