Job Description

CCS is looking for a Level 1 Helpdesk Support Technician to join our onsite team at one of our clients in Oyster Bay, NY. The right candidate should be customer-focused, a team player, and able to thrive in a busy environment.

The salary will be based on experience, $40,000 - $48,000 per year.

RESPONSIBILITIES:

• Respond to and resolve support tickets related to hardware, software, and network problems.
• Provide support via phone, email, or remote desktop tools.
• Assist users with setting up accounts, passwords, and other software configurations.
• Diagnose and resolve basic network connectivity and system access issues.
• Guide users through troubleshooting steps for common issues like printers, email setup, and system performance.
• Document issues and solutions in a ticketing system for tracking and reporting purposes.
• Follow company procedures and guidelines for incident resolution and escalation.
• Escalate more complex issues to Level 2 or Level 3 support as needed.
• Perform routine maintenance tasks, such as system updates and backups.
• Ensure a positive and professional customer service experience for all end users.
• Assist with onboarding and offboarding of employees, including hardware and software setups.
• Maintain knowledge of current IT systems, tools, and troubleshooting methods.

QUALIFICATIONS:

• 1–2 years of experience in IT support or customer service roles. Experience with help desk or technical support is a plus.
• Bachelor’s degree in information technology or related field preferred.
• Basic knowledge of computer hardware, software, and networking.
• Experience with Windows and/or Mac OS operating systems.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Basic knowledge of common office software (e.g., Microsoft Office, email clients).
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
• Strong communication skills, both verbal and written.
• Customer service-oriented with a patient and helpful attitude.
• Ability to troubleshoot and prioritize technical issues.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Custom Computer Specialists, Inc. is the #1 Technical Consultant in the Northeast celebrating over 40 years in business! Expressed simply in our tagline – Right People, Right Results, Right Careers! – Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

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